deposit & payment

A 50% NON REFUNDABLE deposit is required to book our hotel room decor service. This will be paid via a payment link after the booking is confirmed

The remaining balance including the travel cost will be collected via a payment link sent by email 7 days before the booking. You will need to pay the balance 48 hours before the booking otherwise we will not be able to go ahead with the decorations

travel

The travel cost is not included in the total cost and will be calculated once we know the location of the booking.

An estimate for a hotel inside London is between £30-£50 as we need to transport all the balloons etc.

HOTEL DECOR POLICY

bookings

We require 14 days notice to be able to carry out a booking.

We understand that this may not be convenient and we can still offer our services at an additional cost of £50. This will be included in the remaining balance

cancelations

Bookings can be rescheduled up to 2 times, 5 days before the booking to avoid paying a new deposit.

If you wish to cancel, we can not return the deposit however, if you have paid the remaining balance this will be retuned to you.

libility

We are not liable for any damages incurred after the decorations have been done as we take extra care to ensure that there are no damages to the hotel room.

Currently we do not offer a clean up service however we leave a clean up card with detailed instructions on how to take down the decorations

We use helium for all ceiling balloons to prevent any damage to the hotel walls.

FAQs

    1. Fill out a hotel decor request form with your desired package and date. We will get back to you by TEXT or EMAIL

    2. Confirmation - we will send you a TEXT or EMAIL outlining your booking and ask any additional questions. If needed we can organise a free consultation call

    3. Mood board pack will be sent for you to review along with a payment link for a 50% deposit OR full payment

  • You will need to contact the hotel before booking (preferably by email) to ask them whether hotel decorators are permitted.

    Please email us on lauren@kyecompany.com after to confirm that you have done this.

    We can't wait to decorate for you !

  • Currently we do not offer a clean up service however we leave a clean up card with detailed instructions on how to take down the decorations

    We use helium for all ceiling balloons to prevent any damage to the hotel walls.

  • Travel is not included in the cost and will be calculated once we know where the location of the set up hotel.

    An estimate for a hotel inside London is between £20-£50 as we need to transport all the balloons etc.

    A separate payment link will be sent via email with the travel cost and the remaining balance 7 days before and will need to be paid 48 hours before the booking

  • No ! We can do hotel style decorations like these in home settings, airbnbs and more !

    Please email us at lauren@kyecompany.com or use our enquiry form

  • Yes we can ! Please email us at lauren@kyecompany.com to know more about our international booking policy

EVENT PLANNING POLICY

deposit & payment

We require a 50% deposit for all our event planning services to book. The remaining balance is to be paid after the first EVENT PREPARATION MEETING.

After this you will receive your KYE BESPOKE event PACKAGE .

contract

Every new client is required to sign a contract outlining the terms and policies that we will adhere to throughout our business relationship. This contract ensures clarity and transparency

THIS WILL BE DONE ELECTRONICALLY

bookings

We need at least 6 weeks notice to plan an event.

However if the event is in less time than this and can still be planned in line with your chosen vendors, a £50 short notice fee will be applied

cancellations

We understand that circumstances can arise where an event may not take place and our services may not be required anymore.

However as time would have been spent on the event already we can offer a maximum of a 50% refund. This could be lower depending on the work put in already

event preparation meetings

For our event planning service we require frequent EVENT Preparation meetings to discuss your event as well as good communication to bring your event to life. These will be held over Google meet or Telephone

Clients can book these calls at no extra cost. A booking link will be sent to you by email which is updated weekly with our availability

FAQs

  • WE plan all types of events, from birthdays to launches, to baby showers to small dinners ! Book a consultation today or email us at lauren@kyecompany.com

  • For now we only offer consultations online. These held via google meet or telephone call

  • VIA email lauren@kyecompany.com OR DM us on instagram @kyeevents

FLOWER ORDER POLICY

payment

We require FULL payment on the day of booking to make the roses. This payment will be made by a payment link and soon our website

collection

We offer a free collection service in SE18. All flowers Must be picked up from this location

turn around

14 days from the order being placed for artificial flowers.

7 days for fresh flowers

Subject to availability so ensure you place your order in enough time. Rush orders are AVAILABLE at an ADDITIONAL fee

returns

We DO NOT offer a return or exchange policy but we are happy to alter the flowers to your liking at no extra cost

FAQs

    1. Fill out a flower order form with your desired flowers and collection date. We will get back to you by TEXT or EMAIL

    2. Confirmation - we will send you a TEXT or EMAIL outlining your order and ask any additional questions. If needed we can organise a free consultation call

    3. A payment link for the full payment amount will be sent

  • All collection take place between :

    Monday - Friday - 6pm to 8pm

    Saturday - 10am to 8pm

    Full collection address in SE18 is given on the day of collection

  • We provide all instructions needed to look after your flowers on a card that comes with all orders

  • You can find out flower catalogue here with all our flowers